Inkaro Refund and Returns Policy
Effective date: 13 June 2026
Most Inkaro products are custom made-to-order based on your uploaded artwork, selected design, selected size, layout and order choices. Because of this, custom printed orders are not eligible for change-of-mind returns or the standard 14-day withdrawal right where the legal exception for personalised or custom-made goods applies (including, where applicable, Article 16(c) of the EU Consumer Rights Directive).
This does not affect your statutory rights. If your order arrives damaged, defective, incorrect or materially different from what you ordered, contact us and we will review the issue.
If your order has not yet entered production, we may be able to cancel or change it. Please contact us as soon as possible with your order number. Once production has started, changes and cancellations are usually not possible.
If your item arrives damaged, defective, incorrect or materially different from the confirmed order, please tell us promptly, ideally within 7 days of delivery, with photos. Reporting quickly helps us resolve the issue, but a later report does not remove your statutory rights.
Depending on the issue, we may offer a replacement, reprint, partial refund or refund. Where reasonable, we will offer a replacement or reprint before issuing a refund.
Uploaded tattoo artwork must be a transparent PNG with its background already removed. Inkaro prints the visible artwork only and does not print white ink. Inkaro is not responsible for poor visibility where the customer uploads white-only or very pale artwork. Customers are responsible for reviewing their artwork before checkout.
We may not offer a refund or replacement for issues caused by:
Some orders may be produced or shipped separately and may arrive in different packages on different dates. Please allow for the full estimated delivery window before contacting support.
Used, applied, cut or opened temporary tattoo sheets cannot be returned for hygiene and custom production reasons, unless required by law.
Where a refund is approved, it will be issued to the original payment method without undue delay and no later than 14 days after we approve it. Timing may vary depending on your bank or card provider.
If tracking shows your order as delivered but you have not received it, tell us within 14 days and we will review the carrier's delivery evidence with you. If an order appears lost in transit, we will review the carrier information and work with you toward a reasonable solution.
Customers are responsible for providing complete and accurate delivery details. We are not responsible for failed delivery, returned packages or additional reshipment costs caused by incorrect or incomplete address details.
Nothing in this policy excludes or limits any rights that cannot lawfully be excluded. Your statutory rights remain unaffected. We do not say "no refunds under any circumstances": we say no change-of-mind refunds for custom orders, unless required by law.
Inkaro's total liability for any claim related to a product shall not exceed the amount paid for that specific order. To the maximum extent permitted by law, Inkaro is not liable for indirect, incidental or consequential damages, missed events, delays outside our reasonable control, customer upload errors, incorrect addresses, customs delays, production delays or customer misuse of the product. Nothing in this policy limits liability for death or personal injury caused by negligence, for fraud, or any liability that cannot be limited under applicable law, and it does not affect your statutory rights.
Email: support@inkaro.app
Include your order number, a description of the issue and clear photos of the product and packaging where relevant.
Avryn Holdings (trading as Inkaro)
Strevelsweg 700 303, 3083 AS Rotterdam, The Netherlands
KvK: 42013048 · VAT: NL005433173B89
Business address - no public shop or walk-in service.